Todifit

Data deletion

Delete your Todifit account and data

Last updated: 3 May 2026

What this page covers

You can request that Todifit permanently delete your account and the personal information associated with it — including any data we received from third-party sign-in providers such as Facebook, Google, or Microsoft.

How to request deletion

Send an email to privacy@todifit.com from the email address on your Todifit account, with the subject line “Delete my account”.

Please include in the body of the email:

  • Your full name on the account
  • The sign-in method you used (Google, Microsoft, Facebook, or email)
  • Optional: a reason for the deletion — feedback helps us improve, but you don't need to share one

What happens next

  1. We'll confirm your identity by replying to the email address on your account within 2 business days.
  2. Once confirmed, we'll permanently delete your profile, addresses, saved preferences, AI try-on images, and any third-party sign-in identifiers (e.g. your Facebook user ID) within 30 days.
  3. We'll send a final confirmation email when deletion is complete.

What we keep, and why

Some records must be retained for legal and accounting reasons even after your account is deleted:

  • Order and payment records are kept for 7 years to comply with Australian tax law (ATO). Personal identifiers in those records are anonymised so individual orders can no longer be linked back to you.
  • Fraud-prevention logs (IP addresses associated with chargebacks or abuse) are kept for 12 months.

Third-party providers

Deleting your Todifit account also removes any tokens or identifiers we hold from your sign-in provider. To remove the Todifit app's access from the provider's side as well:

Questions

For anything else relating to your data, see our Privacy Policy or contact us at privacy@todifit.com.