Orders and returns

After checkout, your order history shows the current state of each order. For multi-store carts, updates can appear separately because each shop prepares and posts its own package.

Each store sends your parcel itself using its own carrier, such as Australia Post, and adds the tracking number to your order. Tracking updates come from that carrier.

• Paid or created: the order has been placed.
• Picking or packed: the store is preparing the item.
• Shipped: the store has posted the parcel and added a tracking number you can follow from your order.
• Delivered: the package has arrived.

Use the returns area in your account to request a return for eligible items. Todifit supports a 7-day return window after delivery. The return workflow asks for the item and the reason, and you can attach photos.

Once the return is approved you post the item back with any carrier you like, then enter the return tracking number on the return so its progress is visible while your refund is assessed.

Contact Todifit support if a package is marked delivered but has not arrived, the wrong item arrived, a return status looks stuck, or you cannot see an order you paid for.